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RETURNS

You can return your purchase within 14 days of ordering or 7 days* within of receiving the order.

The purchased items must be in perfect condition (new, clean and unused) with all garment tags attached.

All returns and exchanges can be handled at your own charge.

The examination for defects may take place in case the item has been found defective or in any other way has lost its trade condition.


      RETURNS WITHIN MOSCOW BY COURIER


Returns by courier — 290 rubles

To arrange the return please call +7 495 792 93 12 (addl 2) or write an e-mail to service@iamfashion.ru

To arrange the return you will need to know the credit card number which was billed for the transaction and the number of the terminal which was used to bill the transaction.

To arrange the date and time of the return pick-up, please contact by the courier of the delivery service.

Allow the courier to check your passport/ID, credit card (for the non-cash payments), the returns note and the sales check.


RETURNS BY COURIER BEYOND

THE MOSCOW MKAD REGION

(+15 KM FROM MKAD)


Returns by courier — 290 rubles

To arrange the return please call +7 495 792 93 12 (addl 2) or write an e-mail to service@iamfashion.ru

To arrange the return you will need to know the credit card number which was billed for the transaction and the number of the terminal which was used to bill the transaction.

To arrange the date and time of the return pick-up, please contact by the courier of the delivery service.

Allow the courier to check your passport/ID, credit card (for the non-cash payments), the returns note and the sales check.


      INTERNATIONAL RETURNS


To arrange the return please call +7 495 792 93 12 (addl 2) or write an e-mail to service@iamfashion.ru

Fill in the returns note in accordance with the Federal Law on personal data.**

Mail the returns package at your own charge using any delivery service to Priv. Entr. Daria Samkovich, 16 Generala Belova str., 115563, Moscow.

Please note that the returns cost are to be covered by the mailer.

All returns take up 1-2 days of processing and approval.

After your return is processed and approved you can expect the cost of your order to be transfered back to your credit card within 3-14 days.

Please note that the date of the cash return will depend on your Bank`s bill processing speed and may take up to 30 working days.

* In accordance with the paragraph № 21 of the order № 612 of the Government of the Russian Federation as of 27.09.2007: «Conditions of Online Sale of Goods»

** In accordance with the Federal Law on personal data as of 27.07.2006 № 152-ФЗ