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Public offer

Proposal on the procedure for selling goods remotely in the online store (in accordance with the Rules for the sale of goods remotely)

1. Terms and definitions

1.1 Online store (Site) - the Seller's trading platform located on the Internet at, where goods are sold remotely.

1.2 Order - a duly executed request from the Buyer to the Seller to conclude a contract for the retail sale of Goods.

1.3 Seller - Limited Liability Company "EGO Retail".

PSRN 1187746811746
Legal address: 115184, Moscow, Klimentovsky lane, building 2, Floor 2, room I, room 1-4
Actual / Postal address: 115184, Moscow, Klimentovsky lane, building 2, Floor 2, room I, room 1-4

1.4 Buyer (Client) - a visitor to the Site who placed an Order in the Online Store;

1.5 Product - a product offered for sale on the Site.

1.6 Delivery service - a third party that provides services for the delivery of orders to customers under an agreement with the Seller.

1.7 Promotion - an event aimed at increasing sales volumes, attracting the attention of consumers to products, conducted in accordance with the rules posted on the Site, and limited in time.

2. General

2.1 This offer, information about the product, *as well as the rules of the loyalty program, *presented on the site, are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.

2.2 The relations between the buyer (client) and the seller are subject to the provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 chapter 30), as well as the Law of the Russian Federation of 07.02.1992 N 2300-1 "On Protection of Consumer Rights" and the Decree of the Government of the Russian Federation of 27.09 .2007 N 612 "On approval of the Rules for the sale of goods by remote means" and other legal acts adopted in accordance with them.

2.3 The Seller sells the Goods through the online store to any Buyer who has placed an Order under the terms of this offer.

2.4 This offer is considered accepted by the Buyer from the moment of placing the first Order on the Site (using registration on the Site as a regular buyer of the Seller or without such registration, including when placing an Order through an operator).

2.5 The retail sale contract is considered concluded from the moment the Seller issues the Buyer a cash or sales receipt or other document confirming payment for the goods.

3. Registration on the site and ordering

3.1 The order can be placed by the Client through the operator by phone or independently through the Order form on the Site.

3.2 Registration on the Site is not mandatory for placing an Order. The Buyer can voluntarily go through the registration procedure on the Site to access additional options of the personal account (history and tracking of orders, obtaining information about the Seller's Promotions, etc.).

3.3 Registration on the site is the consent of the Client to participate in the loyalty program. The full rules of the loyalty program and the terms of participation are available on the website

3.4 When registering on the site, the client provides mandatory information about himself: name, email address and password to access the Site, other information is indicated at the discretion of the Buyer.

3.5 The Seller is not responsible for the accuracy and correctness of the information provided by the client when registering on the Site and / or placing an Order.

3.6 The Client undertakes not to disclose to third parties the login and password specified during registration on the Site. If the client has suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the client undertakes to immediately notify the Seller about this.

3.7 After placing an order, the client is provided with information about the expected date of transfer of the order to the delivery service. The specified date depends on the availability of the ordered goods in the Seller's warehouse and the time required to process the order and the rules of the delivery service. The expected date of transfer of the Order to the Delivery Service is communicated to the Buyer by e-mail or when calling the Buyer. In case of disagreement with the planned delivery date, the Buyer must notify the Seller of the cancellation of the Order.

3.8 If the Goods ordered by the Buyer are not available from the Seller, the Order for this Goods is canceled, and the Buyer is notified of this by means of an information message to the e-mail address specified during registration, or to the Client's phone number or by a call from the operator.

3.9 The Seller has the right to cancel the Client's Orders if there is reason to believe that the Client does not intend to purchase the Goods or has provided false information (the Client has already placed and not received other orders for a total amount of 100,000 rubles, three times or more the Client refused to receive the Goods under the placed Order for reasons not related to the presence of defects in the Goods, or the Client was absent at the delivery address or did not answer the calls of the delivery service, etc.).

4. Delivery

4.1 The methods of delivery of goods are indicated on the Site in the relevant section. The obligation of the Seller to transfer the goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Recipient or to a pre-agreed pickup point.

4.2 Delivery of the Goods to the location of the Buyer is carried out by the delivery service appointed by the Seller at the address specified by the Buyer. When accepting the Order from the delivery service, the Buyer is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient signs the delivery receipt or other similar document provided by the delivery service and pays for the Order (in the absence of an advance payment). The signature in the delivery documents indicates that no claims to the Goods have been made by the recipient and the Seller has fully and properly fulfilled its obligation to transfer the Goods.

4.3 The Order is handed over to the Buyer or the recipient appointed by him, or the person who provided the document confirming the execution of the Order and paid for the Goods (in the absence of advance payment). In order to avoid cases of fraud, when handing over a prepaid Order, the recipient may be required to provide an identity document. In the absence of this document or the mismatch of the information indicated in it with the details of the order or the data of the Buyer, the transfer of this Goods may be refused.

4.4 Non-receipt of the Order by the Client during the booking period provided for the corresponding pickup point is considered to be his refusal of the Order and is the basis for the cancellation of the order by the Seller and the return of funds to the Client (if there is an advance payment).

5. Payment

5.1 The price of the Goods is indicated on the Site in Russian rubles.

5.2 The price of the Goods and the final amount of the Order, taking into account all applicable discounts, is indicated at the stage of placing the Order and is valid at the time of clicking the "Confirm Order" button. The price of the Goods ordered by the Client (except for pre-ordered Goods) is not subject to change.

5.3 The payment method chosen by the Buyer when placing the Order from the options offered by the Seller on the Site is applied to the Order.

5.4 In case of advance payment for the Goods, the Order is accepted for processing only after the funds are credited to the Seller's settlement account. At the same time, the Goods are not reserved, and the Seller does not guarantee the availability of the goods at the time of receipt of payment. If the Goods cannot be delivered within the time specified when placing the Order and the Client does not agree with the increase in the delivery time of the Order.

6. Return of goods and funds

6.1. The return of the Goods sold by the Seller is carried out in accordance with the following return conditions.

6.2. Return of good quality goods

6.2.1. The buyer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods - within 14 (fourteen) days in a retail store, and 7 (seven) days (online store), not counting the day of purchase, with the exception of Goods, made to order, according to the creative task approved by the User, the Buyer. Return of Goods of good quality is possible if its presentation and consumer properties are preserved.

6.2.2. If the Buyer refuses the Goods, the Seller returns to him the cost of the returned Goods, with the exception of the Seller's expenses related to the delivery of the returned Goods by the User, the Buyer, within 10 days from the date of receipt of the returned Goods at the Seller's warehouse, together with the completed by the Buyer application for a refund.

6.2.3. If at the time of the User’s or Buyer’s request, a similar product is not available for sale from the Seller, the Buyer has the right to refuse to execute this Public Offer and demand a refund of the amount of money paid for the specified Goods. The Seller is obliged to return the amount of money paid for the returned goods within 10 days from the date of return of the Goods.

6.3. Return of the Goods of inadequate quality:

6.3.1. A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities, does not meet the requirements specified in the creative task (when the product is made to order). The received Goods must correspond to the description on the Site. The difference between the elements of design or design from the description stated on the Site is not a sign of inadequate quality.

6.3.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order must be checked by the Recipient at the time of delivery of the Goods.

6.3.3. Upon delivery of the Goods, the Buyer puts his signature in the delivery receipt in the column: “The order was accepted, the completeness is complete, I have no complaints about the quantity and appearance of the goods”, or in another similar document issued by the Seller, in the column providing for the Buyer to mark the absence he has claims to the completeness, quantity and quality of the Goods. After receiving the Order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted.

6.3.4. If the Buyer was given the Goods of inadequate quality and otherwise was not agreed in advance by the Seller, the Buyer has the right to use the provisions of Art. 18 “Consumer rights in the event of defects in the product” of the Law of the Russian Federation of February 7, 1992 N 2300-1 “On Protection of Consumer Rights”.

6.3.5. Claims for the return of the amount of money paid for the goods are subject to satisfaction within 10 days from the date of presentation of the relevant requirement (Article 22 of the Law of the Russian Federation "On Protection of Consumer Rights").

6.3.6. Refunds are made by returning the cost of the paid Goods to the bank card specified when ordering the Goods.

6.4. Return methods:

6.4.1. Transport company, or postal service, at the request of the Buyer. The buyer sends the returned goods in a parcel with a declared value, without cash on delivery. Parcels sent by cash on delivery will not be accepted for return. A completed return application must be enclosed with the package. You can download the return application form in the “Return” section

7. Responsibility

7.1. The Seller is not responsible for damage caused to the Buyer due to improper use of the Goods purchased in the Online Store.

8. Protection of personal data

8.1. Personal data of the User/Buyer is processed in accordance with the Federal Law "On Personal Data" No. 152-FZ.

8.2. When registering on the Site, the User provides the following information: Last name, First name, Middle name, contact phone number, email address, date of birth, gender, delivery address of the goods with the postal code of the city.

8.3. By providing his personal data to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller's obligations to the Site Visitor / User / Buyer under this Public Offer, promoting goods and services by the Seller, conducting electronic and sms surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, holding prize draws among Site Visitors / Users / Buyers, monitoring the satisfaction of the Site Visitor / User / Buyer, as well as the quality of services provided by the Seller.

8.4. The processing of personal data means any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.

8.5. The Seller has the right to send information, including advertising messages, to the e-mail and mobile phone of the User / Buyer with his consent, expressed by performing actions that uniquely identify this subscriber and allow him to reliably establish his will to receive the message. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller about his refusal by phone, or by sending a corresponding application to the Seller's email address.

8.6. The Seller has the right to use "cookies" technology. Cookies do not contain confidential information. The Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.

8.7. The Seller receives information about the ip-address of the Site visitor. This information is not used to identify the visitor.

8.8. The Seller is not responsible for the information provided by the User/Buyer on the Site in a public form.

8.9. The Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes: to prevent attempts of unauthorized access to information received during telephone conversations and / or its transfer to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Art. 16 of the Federal Law "On Information, Information Technologies and Information Protection" & nbsp;                                                                                                

9. Validity period of the Public Offer

9.1. This Public Offer comes into force from the moment of its acceptance by the Website Visitor / Buyer, and is valid until the moment of withdrawal of the acceptance of the Public Offer.

10. Additional terms

10.1. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

10.2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons.

10.3. The provisions of Russian law apply to the relationship between the User/Buyer and the Seller.

10.4. In case of questions and claims from the User/Buyer, he may contact the Seller by phone or in any other available way. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.

10.5. Recognition by the court of the invalidity of any provision of this Public Offer does not entail the invalidity of the remaining provisions.

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