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You can refuse the ordered goods at any time before receipt, at the time of delivery by courier, as well as after receipt - within 14 days.

Return of the goods of proper quality is possible if its trade dress (packaging, seals, labels), consumer properties, and also the document confirming the fact and conditions of purchase of the specified goods (the commodity/cash voucher or the printout from a personal account of the corresponding payment system with details of the payment) remain intact.

When returning goods of proper quality, Iamstudio will return the cost of it no later than 10 days from the receipt of goods, but within the specified period we have the right to examine the product to determine its quality and preservation of consumer properties. The time of crediting the money to the recipient's account depends on the internal regulations of the recipient's bank.

If the returned product was prepaid, the refund is made to the card from which the prepayment was made.

In order to return an item you must:

1-Execute the return procedure in your personal account on the website go to the link.
2-Call a courier in Moscow: Free of charge.
Contact us by phone +7 495 136 88 88 (ext. 1) or by e-mail
The courier will arrive on the agreed date and time to pick up the product.

Returns with delivery from the regions of Russia: At the expense of the customer

1 -Execute the return procedure in a private office on the site go to link.

2-Send the order to us to the address: Moscow, Generala Belova street, d16, p. 2, office 314.

The recipient - LLC "EGO Retail" (online store) 84951368888 ext.1
Return shipments must be made to the store's door.
Delivery is at the expense of the customer.
The cost of sending a return for the customer is different from the original cost set in the store.

Return of defective goods

Return of defective goods means the goods that are faulty and can not ensure the execution of their functional qualities. Differences in design or design elements from those stated in the description on the website do not constitute malfunction or non-functionality of the product.

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